FAQ

🛒 Do you accept returns or exchanges?

Because all our items are made to order, we do not accept returns, exchanges or cancellations. This helps reduce waste and ensures every piece is made just for you.

Address Responsibility

No P.O. Boxes or APO/FPO addresses — please use a valid street address

Please double-check your sizing and shipping info before checking out. 
Thank you for supporting slow fashion and mindful design made to spark conversation and raise mental health awareness.

🇨🇦 Where do you ship?

  • Canada: Free shipping on all orders — no minimums, no stress.

  • USA: Free shipping on orders over CAD $150. Orders under CAD $150 ship with a flat rate of CAD $20.

⏳ When will my order arrive?

Each piece is made just for you — no waste, no mass production.
Expect your order to arrive in 12–15 business days.

You'll get tracking info once it ships!

📍 Where is Key Novelty WordSmith based?

We’re a proudly Canadian brand based in Toronto, Canada.
All items are printed to order and shipped from our trusted production partners.

👕 What sizes do you offer?

We offer unisex sizing — most of our collections have a relaxed, oversized fit.
Please refer to the size guide on each product page before ordering.

🧼 How should I care for my apparel?

For best results:

Machine wash cold, inside out

Tumble dry on low or hang dry

Avoid bleach and ironing the print

✏️ Do you offer custom t-shirts?

Not at the moment, but we’re planning to offer custom options in the future!
If there’s something specific you’d love to see, let us know through our Contact Us page — we love hearing your ideas.

❓How can I contact you?

Have a question or need help? Reach out anytime through our Contact Us page. We’ll get back to you within 1–2 business days.